Booking Terms and Conditions

  • Confirmation and Payment. On receiving your online booking form, we will confirm your booking by email, and will include confirmation of prices,dates,itenery and an invoice, either for a; deposit of £25 per person or b; The full cost of the hire if booked within 8 weeks of your hire start date. Deposit refundable on safe return of all equipment. Photographic ID required by the main name on the booking form or leader of the group.
  • Insurance. We recommend that you are adequately insured for your hire.
    We cannot be responsible for your own illness or injury or for damage.
    This insurance should also cover the possibility of your having to cancel your trip for whatever reason.
  • Late Bookings and Alteration. If you book your hire within eight weeks of your start date, the full hire cost becomes due at the time of booking.
    If you wish to alter your booking after it has been confirmed, there will be a fee of £20 per booking.
  • If you wish to cancel your cycle hire. We must receive a written notice of cancellation, signed by the person who made the booking. The following cancellation charges apply from the date of receipt of your letter.
    • More than 42 days before the start date - deposit (£25 each)
    • Between 42-15 days before the start date - 50% of total cost
    • Less that 14 days before the start date - 100% of total cost.
  • Cancellations/Alterations by Isle of Man Cycle Hire. In the unlikely event that we have to cancel a hire due to circumstances beyond our control we will make a full refund.
    We also reserve the right to change our itinerary if the circumstances require it.
  • Booking from Abroad. If you are booking from outside the UK a charge of £20 is made per booking to cover increased postage and communication costs.
    Group bookings £10 per address. All payments must be made in Sterling.
    Transfer and currency exchange costs to be borne by the sender. If all communications can be completed by email, there is no charge
  • Safety First. In the interests of safety we will only equip with cycles those customers who are able to satisfy us that they are competent cyclists at the time they receive our bikes and equipment.
    If for any reason we are not satisfied that a customer is a competent cyclist, we reserve the right not to provide the customer with a bikes and equipment.
  • Bicycles and Equipment. You are responsible for the care and safekeeping of the bicycle and ancillary equipment. You undertake to cycle prudently and sensibly at all times, and to ensure that the bike is securely locked to an immovable object (in a safe location) when left unattended.
    All bicycles and equipment must be kept in a securely locked building overnight. You agree indemnify us for any loss or damage arising from any act or default on your part, or on the part of any member of your party.
  • Complaints. In the unlikely event of a complaint, please let us know immediately by telephone.
    Problems should be rectified there & then. If you remain dissatisfied we must have a written complaint within 28 days of your return home.

Factory Direct Bikes with partner IOM Cycle Hire

Isle of Man Cycle Hire

Phone:
01624 897573
or:
07624 422843
E-mail:
info@iomcyclehire.co.uk

Isle of Man Tourism (external link)